Support
Answers about Silent Protocol bot services, Discord setup, dashboard access, payments, subscriptions, service status, refunds, and troubleshooting.
Last updated: June 26, 2026
Plans and checkout
Review available subscription options.
Dashboard
Manage account access and service status.
Refund Policy
Understand refund review rules.
Service status
Check SilentCore A-E availability.
Silent Protocol provides Discord bot and automation services through a web dashboard and subscription-based access. It is built for communities that need practical moderation, automation, utility, and management workflows without running their own infrastructure.
The Silent Protocol Discord bot provides command flows, moderation utilities, music controls, automation, interactive features, and service integrations where enabled by your plan and server setup.
The dashboard is used for account access, subscription status, billing details, and supported configuration surfaces. Some bot actions may work directly in Discord, but paid access and account-level settings are managed through the website where available.
Active today: the Silent Protocol Discord bot — moderation, automation and utilities, music, leveling, economy and games, ticketing, and the Sans AI assistant — together with the web dashboard for account, billing, security, and command controls, plus the public status page and documentation. In development and not yet generally available: the Telegram bot, the Discord and Telegram bot builders, and the Discord and Telegram bot APIs. Anything labelled “Coming soon” or “Under construction” in the navigation is not an active service yet.
Subscription plans unlock access to Silent Protocol services for the selected plan period. Available features, usage limits, and dashboard controls can vary by plan. Access can be paused or expire if a subscription is unpaid, cancelled, expired, or otherwise invalid.
Checkout is handled through the website and a hosted payment provider flow. The website creates the payment request server-side, redirects you to the provider, and then waits for provider confirmation before updating your order and access status.
Access usually activates after the payment provider confirms the transaction. This may not be instant if the payment is pending, the provider delays notification, or manual review is required. Contact support if your payment succeeded but access is still missing.
For active subscriptions, cancellation affects future access according to the plan terms. If recurring billing is available on your plan, cancellation stops future billing where supported, but it does not automatically refund past payments.
Upgrading mid-cycle is prorated automatically. The unused value of your current subscription — based on what you paid and the time still remaining — is applied as credit toward the higher plan, so at checkout you pay only the remaining difference. If that credit already covers the full price of the new plan, the upgrade activates immediately with no new charge. Choosing the same tier renews and extends your current term, downgrades are not offered through upgrade checkout, and upgrade credit is applied only to the upgrade — it is not paid out as cash or refunded.
Yes. In Billing you can choose a default payment method type — Credit/Debit Card, Bank Transfer (Virtual Account), or E-wallet/QRIS — which is saved to your account and shown at checkout. It is only a preference to speed up checkout: we never store your card or bank details, and the actual payment is completed on iPaymu's secure hosted page where you select and enter the method.
Required permissions depend on the features you enable. Moderation, role management, messages, embeds, music, and channel features may require specific Discord permissions. The bot role must also be positioned high enough to manage the intended roles or members.
Common causes include missing bot permissions, incorrect role hierarchy, disabled intents or integrations, server-side configuration issues, Discord API interruptions, or a feature not being included in the active plan.
SilentCore A-E represents public service process indicators used by Silent Protocol to show the operational state of core systems. If one of these processes is marked as degraded, under maintenance, or unavailable on the Status page, some bot, dashboard, automation, or subscription-related features may be temporarily affected.
You can check the Status page for current service availability, including SilentCore A-E process indicators. Temporary issues may be caused by maintenance, Discord API interruptions, hosting issues, payment gateway delays, or other third-party service disruptions.
No. We aim for reliable service, but downtime or degraded performance can happen because of maintenance, hosting issues, Discord API incidents, payment provider interruptions, network failures, or third-party service limits.
Silent Protocol handles the data needed to operate accounts, subscriptions, bot configuration, Discord integrations, security controls, and service reliability. This can include account email, Discord identifiers, guild references, operational logs, and payment references.
No. Payment provider credentials and sensitive server configuration must stay server-side. The browser only receives the safe information needed to continue checkout, such as a hosted payment URL or a public order status response.
Users are responsible for accurate account, Discord server, and payment information. Server owners must ensure they have permission to add and configure bots, assign roles, and use automation in their communities.
Check your dashboard billing status first. If access is still missing after payment confirmation, contact support with your account email, Discord user ID, server ID if relevant, payment reference or invoice ID, and payment date.
Email [email protected] with a clear description of the issue. Include screenshots only when useful, and never send passwords, private tokens, or secret keys.
Refund reviews are handled under the Refund Policy. Digital subscription access is generally final once delivered or used, but duplicate payments and confirmed delivery failures may be reviewed case-by-case.
Contact support with your account email, Discord user ID, server ID if relevant, payment reference or invoice ID, and a clear explanation of the issue.
[email protected]