Legal
This policy explains how refund requests are reviewed for Silent Protocol digital services, Discord bot access, dashboard access, and subscription-based features.
Last updated: June 26, 2026
Silent Protocol provides digital services, Discord bot access, dashboard access, and subscription-based features. Because these services can be delivered immediately and may be used as soon as access is granted, payments are generally final once access has been delivered or used.
Refunds are not automatic. We review eligible cases fairly and try to resolve technical or activation issues before considering a refund.
New subscription purchases include a refund window so you can change your mind shortly after buying:
Monthly & short-term plans
14 days
1-month and other prepaid terms under 12 months: request within 2 weeks of payment.
12-month and longer plans
30 days
12, 24, and 48-month prepaid plans: request within 30 days (1 month) of payment.
The window is measured from the payment date and applies to the current term only. Refunds within the window are still subject to review for abuse (such as repeated refund-and-repurchase), and value already applied as upgrade credit or non-refundable payment-provider fees may be excluded. After the window ends, the standard policy on this page applies and payments are generally final.
If you believe you were charged more than once for the same subscription period, contact us with the payment references. Confirmed duplicate payments may be refunded or credited after review.
If payment succeeds but access is not delivered, we will first investigate and attempt to activate or restore the paid service. If the issue is confirmed to be on Silent Protocol's side and cannot be resolved, the payment may be reviewed for refund eligibility.
Upgrading to a higher plan while your current subscription is still active is handled as a credit, not a refund. The unused value of your current subscription is automatically prorated and applied toward the new plan at checkout, and you pay only the remaining difference. If that credit covers the full upgrade price, the new plan is activated immediately with no additional charge. Prorated upgrade credit is applied only to the upgrade — it is not paid out as cash, and downgrades are not processed through upgrade checkout.
For active subscriptions, cancellation affects future access according to the plan terms. If recurring billing is available on your plan, cancellation stops future billing where supported. Cancellation does not automatically refund past payments.
Please contact support before opening a chargeback or payment dispute. Unresolved chargebacks may require us to pause account or service access while the case is reviewed, especially if the dispute affects active subscription entitlements.
Email [email protected] with the details below. Requests are usually reviewed within a reasonable support window, but processing time can vary depending on payment provider confirmation and the complexity of the issue.
